Responsible Gaming

Sofascore Responsible Gaming — Your Guide to Safe & Enjoyable Gaming

Gaming at sofascore is meant to be entertainment — not a burden or a source of stress. Responsible gaming tools, self-assessment methods, and support options are all laid out here, openly and clearly.

What's on This Page

Deposit & Loss Limit Tools

Self-Exclusion Process

Self-Assessment Questionnaire

Reality Check & Reminders

How to access expert support

What responsible gaming means — Sofascore's approach

Responsible Gaming at sofascore isn't just a policy page — it's a core value of our business. We believe everyone comes to gaming for entertainment. When that entertainment turns into stress or addiction, it's no longer entertainment.

Online gaming is growing fast in Bangladesh, with many people exploring these platforms for the first time — from cricket betting to Live Casino. Without the right information, that unfamiliar territory can become risky. Sofascore is committed to reducing that risk.

Responsible gaming means knowing your budget before you play, setting time limits, and accepting that losses are as possible as wins. Sofascore offers a range of practical tools to help you do all three — available free of charge to all members.

Responsible gaming does not mean stopping altogether. It means playing on your own terms — when you choose, how much you choose, entirely of your own free will. Sofascore is always here to help you stay in control.

"We want every player to leave their session feeling good — free from regret or financial stress. Responsible gaming is the most important part of our platform."

— Sofascore Customer Support

Entertainment vs. Problem Gaming

Playing within budget

✅ Safe

Playing within a set budget, accepting losses, and taking regular breaks — that is healthy gaming.

Playing more to chase losses

⚠️ Warning

Chasing losses by placing bigger bets is where the risk begins. This is the moment to step back and take a break.

Lost control of gaming

🚨 Need help

If gaming is affecting your daily life, relationships, or finances, please seek professional help. The sofascore support team is ready to assist.

🛡️ sofascore Responsible Gaming Tools

Six practical tools to keep you in control — all completely free

Deposit Limit

Set a maximum daily, weekly, or monthly deposit limit. Once set, decreasing the limit takes effect immediately, while increasing it requires a 24-hour cooling-off period.

Loss Limit

Set a cap on how much you are willing to lose within a given period. Once that limit is reached, gaming stops automatically — no further bets can be placed.

Cooling-Off Period

You can take a break of 1 to 30 days. During this time your account remains active, but betting and casino games will be unavailable. Access is automatically restored once the period ends.

Self-Exclusion

For a long-term complete break from gaming, use self-exclusion — from 3 months up to permanent. Once activated, it cannot be cancelled before the chosen period ends.

Reality Check

You'll receive periodic pop-up notifications summarizing how long you've been playing and how much you've won or lost. It's a simple way to stay aware.

Session Time Limit

Set a session time limit before you start playing. When the time is up, the platform will prompt you to log out. You can always return and play again next session.

🔧 How to Activate the Tools

All tools can be activated on your own through Account Settings. You can also reach out to Support for assistance.

Go to the "Responsible Gaming" section

Go to your account settings and look for the "Responsible Gaming" option — you'll find all the tools in one place.

Choose Your Preferred Tool

Choose what you need — Deposit Limit, Loss Limit, Cooling-Off, or Self-Exclusion — and set the amount or duration.

Confirm

The setting takes effect immediately after confirmation. A confirmation SMS or email will be sent to you.

Contact support if you need help

If you run into any trouble setting up a tool, just message our support team in Bangla via Live Chat — they'll assist you right away.

📋 Check Yourself

Answer the questions below honestly. If you answer "Yes" to 3 or more, it may be time to take a break.

Have you ever spent more than your budget on betting and regretted it later?

After a loss, have you ever tried to win it back by playing again on the same day?

Have you had arguments or hidden things from family or friends because of your gaming?

Have you neglected work, studies, or daily responsibilities because of gaming?

Do you feel restless or irritable when you're not gaming, and only feel normal once you start playing?

Have you tried to stop gaming but couldn't, or kept coming back despite wanting to quit?

Have you gone into debt because of gaming, or used money set aside for essential expenses on betting?

If you answered "Yes" to 3 or more questions, please contact sofascore support — we'll help without any judgment.

🔒 Self-Exclusion — Learn More

Self-exclusion is the most powerful responsible gaming tool available. If you feel your gaming is getting out of control, you can use it to take a complete break from the platform for a set period of time.

On Sofascore, you can choose your Self-Exclusion duration: 3 months, 6 months, 1 year, or permanent. Once activated, there is no way to reverse it before the period ends — this is intentional, so a moment of impulse won't undo your decision.

While self-exclusion is active, no promotional emails or offers will be sent to you. You will not be able to access your account. If needed, support can assist directly with any withdrawal requests.

How to activate

Account Settings → Responsible Gaming → Self-Exclusion
Or simply tell us via Live Chat: "I want to activate self-exclusion"
Select a duration and confirm
Takes effect immediately — no delay
A confirmation SMS and email will be sent

Important: If an attempt is made to open a new account during a Self-Exclusion period, Sofascore will detect it and close that account immediately.

Protection Tool Comparison

Tool

Duration

Active

Cancellable

Deposit Limit

Any

Immediate

After 24 hours

Loss Limit

Any

Immediate

After 24 hours

Cooling-Off

1–30 days

Immediate

Upon expiry

Session Limit

Any

Immediate

At any time

Self-Exclusion

3mo–Permanent

Immediate

Only after the period ends

All tools can be used together at the same time. For example, a deposit limit and a session time limit can both be active simultaneously.

💙 sofascore's Commitment to Responsible Gaming

Not just tools — real protection

18+ Strictly

Age verification is mandatory at registration and during the KYC process. If an underage user is identified, the account is closed immediately.

Behaviour Monitoring

Sofascore's support team monitors for unusual gaming patterns and reaches out directly to offer assistance.

Advertising Policy

No advertising is directed at minors or vulnerable groups. All marketing is conducted responsibly.

Awareness Campaigns

Responsible gaming information and reminders are regularly displayed on the platform to keep members informed and aware.

⚙️ How to use each tool — full guide

Learn how each tool works — quickly and easily

Deposit Limit — How It Works

Daily ৳5,000, weekly ৳20,000, or monthly ৳50,000 — choose the limit that works for you. Once you reach your limit, no further deposits are allowed until that day, week, or month resets. Lowering the limit takes effect immediately, but increasing it requires a 24-hour wait. This delay is intentional — to prevent impulsive decisions from leading to overspending.

Available in Account Settings

Loss Limit — How It Works

Decide in advance the maximum amount you are comfortable losing within a set period. Once that limit is hit, betting and gaming are suspended for the rest of that period. The limit resets at the start of the next period. For example, if you set a daily loss limit of ৳1,000 — once you lose ৳1,000 in a day, gaming is paused for the remainder of that day.

Available in Account Settings

Cooling Off — how it works

A Cooling Off period is best suited for a short-term break. Choose anywhere from 1 to 30 days. During this time, betting and casino access are suspended, but you can still view your account details and make withdrawals. Once the period ends, your account resumes automatically — no additional steps required.

Available in Account Settings

Reality Check — How It Works

A pop-up will appear every 30, 60, or 90 minutes showing how long you've been playing along with your total bets, wins, and losses for the session. You can then decide whether to keep going or stop. That brief pause often helps prevent excessive play.

Available in Account Settings

🤝 Help Is Always Available

Don't hesitate to reach out to sofascore. We're here to help, not to judge.

Live Chat

Click the chat icon at the bottom right of the page. Write in Bangla — you'll get a response instantly.

Email Support

Email us at support@sofascore.site. You'll typically receive a detailed response within 24 hours.

Expert Assistance

If you need professional advice for a gaming addiction, Sofascore Support will point you in the right direction.

💡 10 Tips for Safer Gaming

Responsible gaming is smart gaming. Following the tips below will keep your experience enjoyable every time.

1. Set a budget before you play — only bring what you can afford to lose.

2. Set time limits — playing for hours on end gets in the way of good decision-making.

3. Accept your losses — do not try to chase them back right away.

4. Stay level-headed — avoid large bets when you're angry, frustrated, or overly excited.

5. Never gamble with borrowed money — betting with debt is how serious problems begin.

6. Don't treat gaming as a source of income — it's entertainment, not a profession.

7. Take regular breaks — at least 10 minutes every hour helps you make better decisions.

8. Stay disciplined after a win — the urge to win even more right after a big win is where the most damage happens.

9. Tell someone you trust — being honest with a family member or friend about your gaming habits creates accountability.

10. There is no shame in asking for help — problem gaming is a real experience, not a sign of weakness.

Keep these tips in mind and gaming stays enjoyable. Sofascore is with you — in the good times and the tough ones.

❓ Frequently Asked Questions

Straight answers to common gaming questions

Slot games on Sofascore are far from all the same — there are several distinct types to choose from. Classic slots are the most straightforward, typically featuring 3 reels and fewer paylines, easy-to-follow outcomes, and low minimum bets. Video slots are more modern, offering 5 or more reels along with free spins, bonus rounds, and cascade features — these are the most widely played. Megaways slots work a little differently: the number of paylines changes with every spin, sometimes reaching into the thousands. This format is common in Pragmatic Play titles. Progressive jackpot slots build up a large prize pool over time, fed by small contributions from many players' bets, which means the jackpot can grow very large. Cluster pays slots use a grid instead of reels, matching symbols by cluster — Hacksaw Gaming has several titles using this system. Every slot's page displays its RTP (Return to Player percentage), which gives you an idea of how much the game pays back over the long run.

Wagering or turnover requirements can seem complicated at first, but they are actually straightforward. In short, they tell you how much you need to wager before you can withdraw a bonus. Say you deposit ৳1,000 and receive a ৳1,000 bonus — your total balance is ৳2,000. If the wagering requirement is "10x the bonus," you will need to place a total of ৳10,000 in bets (10 times the bonus amount) before withdrawing. That ৳10,000 can be wagered gradually across any eligible games — it does not have to be placed all at once. Some bonuses calculate the requirement based on "deposit + bonus" combined, which in the example above would bring the total to ৳20,000. Each bonus offer page displays "Wagering: Xx" — multiply that X by the bonus amount to find the total wagering required. One important note: your bonus balance is used up first before your real money balance when working through wagering requirements. If the requirement is not met within the specified timeframe (usually 7–30 days), the bonus expires. If you have any questions about a bonus's terms, just ask via live chat.

Sofascore Responsible Gaming — Your Guide to Safe & Enjoyable Gaming

What responsible gaming means — Sofascore's approach

Entertainment vs. Problem Gaming

🛡️ sofascore Responsible Gaming Tools

🔧 How to Activate the Tools

📋 Check Yourself

🔒 Self-Exclusion — Learn More

How to activate

Protection Tool Comparison

💙 sofascore's Commitment to Responsible Gaming

⚙️ How to use each tool — full guide

🤝 Help Is Always Available

💡 10 Tips for Safer Gaming

❓ Frequently Asked Questions

How many types of slot games are there on Sofascore — are they all the same, or are they different?

Could you walk me through an example of exactly how bonus wagering or turnover requirements are calculated?

Play for fun — play responsibly