Everything you need to know about what data we collect when you use Sofascore, why we collect it, how we keep it secure, and what rights you have — explained in plain language. No legal jargon, just straight talk.
Six commitments we make to protect your personal data on Sofascore
Sofascore never sells your personal data to third parties. Sharing information with advertisers or data brokers is a direct violation of this policy.
Your personal data and transaction details are protected with 256-bit SSL encryption. Industry-standard encryption is also applied to all stored data.
We only collect what is strictly necessary to operate the service. Requesting or storing data beyond that goes against Sofascore's policy.
You can request to view, correct, or delete your personal data at any time. Opting out of marketing communications is also quick and easy.
When an account is closed, your data is permanently deleted after the legally required retention period. Information is never kept longer than necessary.
In the event of a data breach, affected members will be notified within 72 hours. Transparency is at the heart of this policy.
By using the Sofascore (sofascore.site) website or mobile app, you agree to this Privacy Policy. This document explains what data Sofascore collects, why we collect it, how it's stored, and what options you have.
Privacy policies at many companies are written in language so dense that most people don't bother reading them. Sofascore wants users in Bangladesh to genuinely understand what happens to their data — which is why this policy is written in plain, straightforward English.
This policy applies to all Sofascore services — including the website, Android and iOS apps, Live Chat support, and email communications.
Please read before registering: By creating an account on Sofascore, you agree to this privacy policy in full. If you have any questions about any part of it, please contact our support team before registering.
Sofascore collects two types of data — information you provide directly, and information generated automatically through your use of the platform.
| Data type | When it's collected | Why it's needed |
|---|---|---|
| Full Name | At Registration | Account Verification & KYC |
| Mobile Number | At Registration | OTP verification & communications |
| Email Address | At Registration | Account Security & Notifications |
| Date of Birth | At Registration | Age verification (to confirm you are 18+) |
| Address | During the KYC process | Identity Verification & Legal Compliance |
| National ID / Passport | During the KYC process | Identity verification, withdrawal approval |
| Payment Account Number | On deposits & withdrawals | Transaction Processing |
Automatically collected data is used primarily to maintain platform security and enhance your experience. It is not used to identify you personally.
Sofascore uses your data only for specific, defined purposes. Each purpose is explained separately below so you have a clear picture.
Sofascore never uses your data to sell targeted advertising or build user profiles for third parties. That is simply not part of our business model.
Sofascore only shares data in limited, necessary circumstances. Each case is outlined separately below.
Necessary data is shared with mobile banking partners such as bKash, Nagad, and Rocket to process transactions. This information is used solely to confirm specific payments.
Game providers including Evolution Gaming and Pragmatic Play receive limited data to manage game sessions — primarily session IDs and bet amounts. Personal identifying information is not shared with providers.
If the Bangladesh government or a licensing authority requests data through a legal process, Sofascore is required by law to comply. Where possible, you will be notified in advance.
We may work with specialist third parties for fraud detection and cybersecurity. In such cases, any personal identifying information is shared in anonymized form only.
In each of the above cases, third parties are contractually bound to uphold Sofascore's privacy standards. They are not permitted to use your data for their own purposes.
Sofascore stores your data on secure servers. We apply industry-standard security measures to minimize the risk of unauthorized access, alteration, or loss.
Data for active accounts is retained until the account is closed. After closure, information is permanently deleted once all legal retention requirements have been met (typically 5–7 years for financial transactions).
Your betting history and transaction records must be retained long-term for legal compliance purposes. Personal identity data and transaction data are stored separately.
Sofascore uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help improve your experience and keep the platform running smoothly.
You can manage cookies through your browser settings. However, disabling essential cookies may affect login and betting functionality. The mobile app does not offer a full cookie opt-out, but uninstalling the app will remove all locally stored data.
Sofascore believes your data belongs to you. That's why we uphold the following rights for every user.
To exercise any of these rights, contact our support team at: support@sofascore.site. All requests will be responded to within 7 business days of receipt.
Sofascore integrates certain third-party services — such as embedded content from game providers. These services operate under their own privacy policies, which are outside Sofascore's control.
Sofascore's Privacy Policy applies only to sofascore.site and the Sofascore mobile app. If you visit any other platform, that platform's own privacy policy will apply.
Third-party services embedded on Sofascore's pages (such as casino game software) operate under their own security standards. For any questions about data sharing, contact Sofascore Support directly.
Sofascore is strictly for users aged 18 and above. We do not knowingly collect any information from minors.
Age is verified at the time of registration. If someone registers using false information to conceal their age, their account will be immediately suspended and all associated data deleted upon detection.
If you believe a minor is using Sofascore, please notify us at support@sofascore.site and we'll take immediate action.
Sofascore may update this privacy policy from time to time — in response to new legal requirements, technical changes, or improvements to our services.
For significant changes, registered members will be notified by email or in-app notification at least 14 days in advance. Continued use of the platform after the changes take effect will be considered acceptance of the updated policy.
The date of the most recent update is always displayed at the top of this page. If you need a previous version, contact the support team.
For any questions, concerns, or requests to exercise your rights regarding this privacy policy, reach out to Sofascore directly. We respond promptly and to the point.
When emailing us about a data request (access, correction, or deletion), please include the mobile number and email address registered to your account so we can verify your identity and assist you promptly.
What You Can Do With Your Personal Data on Sofascore
You can request a copy of the data held in your account. Submit a request to Support and you'll receive it within 7 business days.
If any name, address, or contact details are incorrect, you can have them corrected. Reaching out via Live Chat is the fastest way to get it sorted.
You can request deletion of your personal data after closing your account. Everything will be removed except what we are legally required to retain.
You can object to the use of your data for specific purposes. Marketing communications can be opted out of at any time.
You can export your data in CSV or JSON format. Submit a request to Support and you'll receive it within 7 days.
If you suspect a privacy breach, contact Sofascore Support right away. We'll act quickly to investigate and resolve the issue.
Frequently Asked Questions
Your personal data on Sofascore is never sold or shared unnecessarily — it's used solely to improve your experience. Register now and join Bangladesh's most trusted betting platform.